Frequently Asked Questions

Q: CAN I TAKE MY CAR TO ANY BODY SHOP OR DO I HAVE TO TAKE IT TO WHERE MY INSURANCE COMPANY REFERS ME TO?
A: You have the legal right to choose your own repair facility. Your insurance company may strongly suggest their recommended shop, but insurance companies can’t tell you where you have to have your repairs done.

Q: DO I NEED AN ESTIMATE BEFORE STARTING THE REPAIRS?
A: In most cases your vehicle will have to be looked at before repairs can begin. Some Insurance companies prefer to have a vehicle disassembled at a repair shop before they give you an estimate of the damage.

Q: DO YOU HAVE TO NOTIFY YOUR INSURANCE COMPANY BEFORE TAKING YOUR CAR IN FOR AN ESTIMATE?
A: You should notify your insurance company as soon as you can. The repair shop can write an estimate before you contact the Insurance Company, but in most cases the insurance company will want to look at the vehicle before any repairs are started.

Q: WILL MY INSURANCE COMPANY PAY FOR REPAIRS AT ANY SHOP?
A: Your insurance company will make payment directly to any registered, licensed repair facility you choose.

Q: I HAVE A LARGE DEDUCTIBLE THAT IS HARD TO PAY ALL AT ONCE, WHAT CAN BE DONE ABOUT THAT?
A: We always work with our customers. Giving discounts to help offset deductible costs.

Q: SOMETIMES WHEN A CAR IS HIT IT MAY HAVE HIDDEN DAMAGE NOT SEEN BY A WALK AROUND, ESPECIALLY TO THE FRAME, WHAT CAN YOU DO ABOUT THAT?
A: Every vehicle’s damage is inspected thoroughly once disassembled. Any damage found will be brought to the insurance companies attention for a “Supplemental Estimate ” at no additional expense to the customer.

Q: HOW LONG DOES IT TAKE TO REPAIR MY AUTOMOBILE?
A: Every vehicle repair is a little different. The time depends on any additional damage found as well as the timeline with the insurance companies for Appraisers and Supplements needed. We always try to make the whole process as easy as possible. We make all the phone calls and even reserve Rentals cars if needed.

Q: WHAT IF ONLY PART OF THE CAR, SUCH AS ONE OF THE SIDE DOORS IS DAMAGED, WHAT DO YOU DO TO MATCH THE PAINT?
A: Anytime a repair is done. The paintwork is blended to adjacent panels. This is a standard process. The goal is to make the repair look like there wasn’t a repair.

Q: CAN MY INSURANCE COMPANY FORCE OR REQUIRE ME TO USE NON OEM PARTS IN THE REPAIR OF MY CAR?
A: Unfortunately, depending on the State, year of the vehicle, and miles on the vehicle. The insurance company is allowed to use non OEM, aftermarket or used LKQ (Like Kind Quality) parts in some repairs.

Q: WHY IS IT TO YOUR BENEFIT TO GET AN ESTIMATE FROM A BODY SHOP YOU TRUST BEFORE GETTING ONE FROM YOUR INSURANCE COMPANY?
A: It is best to have your repair shop look at the vehicle before the insurance company to try to prevent the appraiser from writing what we call a Short Estimate. This is when a number of parts or labor are not written in the appraisal. If a Supplement Appraisal can be avoided this can shorten the repair time at the shop.